Our Pledge to You
At DeBrand, Inc. we consider it a special privilege to serve our customers whether it be in our stores, on the phone or online. For this reason, we have the utmost respect for your privacy. We will not sell, rent or share your email address. We may rent, sell or exchange your postal address as well as gift recipients’ postal address with third parties for marketing purposes that we think may be of interest to you or them. If you would like to opt out of having your mailing address shared with third parties, simply email us at [email protected] or write us at Customer Service, DeBrand Fine Chocolates, 10105 Auburn Park Drive, Fort Wayne, IN 46825.
You will always be able to change or update your information including opting out of any email updates that you sign up for.
We use “cookie” technology on our site for the sole purpose of offering you a more efficient and enjoyable online shopping experience. When you log in, this technology identifies your name and makes your user information available to you allowing you to shop with minimum effort and maximum enjoyment.
Our site uses industry standard SSL (Secure Sockets Layer) encryption for state of the art security when you place orders online. Because we greatly value your business, every effort is made to ensure that you are as pleased with your decision to shop with us as we are. We want you to keep coming back.
There may be a need from time to time to update this policy so please check back occasionally.
Online Ordering Security
DeBrand Fine Chocolates transaction frames are fully SSL encrypted and all information is sent securely.
SSL encryption ensures that transaction information is sent securely but has a significant performance tradeoff in the browser environment. You may have noticed that the DeBrand Fine Chocolates site employs a framed metaphor for easier navigation and more efficient page updates. With this in mind, DeBrand Fine Chocolates selectively places SSL encryption on only those forms and frames that need to be encrypted (i.e. the checkout). Since things like our section selectors and menus don’t need to be slowed down by SSL we do not employ it there.
Unfortunately browsers won’t show the safe “KEY” or “LOCK” unless each and every frame on the page is SSL encrypted. Thus, if only one frame is encrypted, the browser correctly reports that not everything you are looking at is “safe”. However, the absence of the “lock” or “key” does not mean that the information you are looking at is not encrypted.
You can verify that a frame is SSL encrypted by right-clicking within the frame and looking at the frame info or properties (i.e. found in the “View” menu in Netscape and the “File” menu in Internet Explorer). Doing this within DeBrand Fine Chocolates checkout pages will indeed show that this information is being sent encrypted and thus any security concerns you may have should be relieved.
Return/Refund Policy
If you’re looking to return or exchange your order, unfortunately, we cannot accept returns due to the nature of our products being food related and we are unable to resell or use the returned product. Sorry for any inconvenience.
Please note the following exceptions to our return and refund policy:
· Damaged Items during transport.
· Incorrect item received in order or order missing items.
To initiate a refund, please contact our customer service team at [email protected].